At Luxe Rings Shop, we take pride in crafting jewelry that exceeds your expectations. Should any item not meet our exacting standards of quality or your personal preferences, we offer a refined returns process designed with our discerning clientele in mind.

Our Return Commitment

We accept returns of unworn, undamaged items within 15 days of delivery, accompanied by original packaging and certificates. Please note:

  • Custom-made or engraved pieces cannot be returned (see non-returnable items)
  • All returns require prior authorization
  • Shipping costs are non-refundable

The Luxe Returns Process

  1. Initiate Your Return: Email our concierge team at [email protected] within 15 days of receipt using our provided template below
  2. Receive Authorization: Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number
  3. Prepare Your Package: Include all original packaging, certificates, and the RMA number clearly marked on the exterior
  4. Ship Securely: Return via insured courier (DHL/FedEx recommended) to our atelier:
    Luxe Rings Shop
    1671 Euclid Avenue
    THORNDALE, US 19372
  5. Inspection & Processing: Allow 3-5 business days for quality inspection upon receipt

Refund Timeline & Methods

Upon approval of your return:

  • Timing: Refunds process within 3 business days after inspection completion
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processing begins

Note: Credit card refunds may take 5-10 business days to appear on your statement, depending on your financial institution.

Exchange Process

For exchanges of equal or greater value:

  1. Follow the standard return process above
  2. Specify your desired replacement item in your return request
  3. Our concierge will coordinate the shipment of your new item once the return is approved

For exchanges of lesser value, the price difference will be refunded to your original payment method.

Non-Returnable Items

To maintain our quality standards, we cannot accept returns for:

  • Custom-designed or engraved jewelry from our Men’s Rings and Women’s Rings collections
  • Items showing signs of wear, alteration, or damage
  • Products without original certification documents
  • Final sale items (clearly marked at purchase)

Return Request Template

Please use this template when contacting our concierge team:

Subject: Return Authorization Request – Order #[Your Order Number] Dear Luxe Rings Shop Concierge, I would like to initiate a return for the following item(s) from order #[Your Order Number]: – Item Name: – SKU/Product Code: – Reason for Return: [ ] I request a refund [ ] I would like to exchange for: [Item Name/SKU] I confirm the item(s) are in original, unworn condition with all packaging and certificates included. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Order Email Address]

Exceptional Service

Should you encounter any issues with your Luxe Rings Shop purchase, our dedicated concierge team stands ready to assist at [email protected]. We process all requests with the same attention to detail applied to our handcrafted jewelry collections.

Note: This policy applies only to purchases made directly through ringsandrings.com. International returns may be subject to customs fees, which are the customer’s responsibility.