At Luxe Rings Shop, we believe in transparent communication and exceptional service. Below you’ll find answers to our most commonly asked questions about our exquisite jewelry collections and premium shopping experience.

Product Questions

What materials are used in your jewelry?
All our pieces are crafted from premium 14K-18K gold, platinum, and ethically sourced gemstones. Each item undergoes meticulous artisan craftsmanship to meet our exacting standards of quality and elegance.
Do you offer different ring sizes?
Yes, our signature Women’s Rings and Men’s Rings collections are available in a comprehensive range of sizes. Should you need assistance determining your size, our concierge team would be delighted to help.
How do I care for my Luxe Rings Shop jewelry?
Each piece arrives with detailed care instructions specific to its materials. We recommend storing jewelry in our included luxe gift box when not worn and avoiding contact with harsh chemicals.

Order & Account

How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information via DHL, FedEx, or EMS depending on your selected shipping method.
Can I modify my order after placement?
We process orders within 1-2 business days to ensure prompt delivery. For urgent modifications, please contact [email protected] immediately with your order number.
Do you offer gift wrapping services?
Every order arrives in our elegant signature packaging, complete with a luxe gift box. You may request a handwritten note during checkout for special occasions.

Shipping & Delivery

What are my shipping options?
We offer two refined delivery experiences:
✈ Express Shipping ($12.95): 10-15 business days via DHL/FedEx
🎁 Complimentary Standard Shipping: Free on orders over $50, 15-25 business days via EMS
Do you ship internationally?
Yes, we ship worldwide (excluding certain Asian and remote regions). International customers should allow extra time for customs clearance and be aware of potential import duties.
How long does order processing take?
Each piece undergoes 1-2 days of meticulous inspection and careful packaging to ensure it meets our quality standards before shipping.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused, in original condition with all documentation and packaging. Please contact our concierge team to initiate a return.
Are there any non-returnable items?
Custom or engraved pieces cannot be returned unless damaged or defective. All other items in our regular collections are eligible for returns.
How long do refunds take to process?
Refunds are processed within 5-7 business days after we receive the returned item, using the original payment method.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer installment payment plans?
Currently we only accept full payments, but we periodically offer special financing options through PayPal Credit.

Have additional questions? Our dedicated concierge team at [email protected] is always available to assist discerning clients like yourself in finding the perfect piece of affordable luxury.